Effective Date: October 6, 2024

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At Carat Trade, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect the personal information of our customers.

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1. Information We Collect

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We collect the following personal information when you engage with our services:

• Name
• Email address
• Phone number

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2. How We Collect Information

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The personal information we collect is provided directly by you when you:

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• Contact us or make inquiries
• Complete transactions or place orders
• Subscribe to our marketing communications or customer support

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3. How We Use Your Information

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We use the personal information you provide for the following purposes:

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• Marketing Communications: To send you information about our products, promotions, and events
• Customer Support: To assist with inquiries, orders, and support requests.

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You have the right to opt out of receiving marketing communications at any time by following the opt-out instructions in our emails or contacting us directly.

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4. Data Sharing

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We do not share your personal information with any third-party entities. Your information is used solely for the purposes mentioned above and remains confidential within our organization.

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5. Retention of Personal Information

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If you make a purchase or engage in a completed transaction with Carat Trade, we retain your personal data as part of our invoicing and financial records. Please note that once a sale is completed, your information cannot be deleted, as we are required to retain this data for legal and accounting purposes.

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6. Your Rights

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You have the following rights regarding your personal information:

• Access: You can request access to your personal data.
• Rectification: You can request that we correct or update any incorrect or outdated information.
• Opt-Out: You can opt out of marketing communications at any time.

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Please note that while you can opt out of marketing communications, data related to completed sales will be retained for record-keeping purposes as required by law.